RE: TRP Error Handling Spec Draft

[David Burdett <david.burdett@commerceone.com>]

Now how does one report the error consisting of ErrorLogLocn missing from
the header?  :-)

ErrorLogLocn in IOTP was always in addition to sending the error message
back to the sender of the message. As the sender or the message in error
needs to know that it will not be processed. So if you don't have an
ErrorLogLocn, then that is all you would do. Specifically though, if you
can't find the ErrorLogLocn you can:
1. Send it to the address identified somehow from the "From" element.
2. Send it to the email address if the message was sent via SMTP
3. Send it on the HTTP response, if you are sending the messages
synchronously
4. If you are really desparate, you can look into the payload to see if you
can find who sent it. Although personally I think that is going too far and
violating the levels.
5. Eventually though you just give up ;)

Although we could put all these options in the spec, I think they should be
non-normative and leave it up to each implementer to decide how far they
want to go as it will, to a degree, depend on how important the message in
error is to the recipient.

David


-----Original Message-----
From: Martin W Sachs/Watson/IBM [mailto:mwsachs@us.ibm.com]
Sent: Thursday, August 31, 2000 3:44 PM
To: David Burdett
Subject: RE: TRP Error Handling Spec Draft



David,

That sounds good.

Now how does one report the error consisting of ErrorLogLocn missing from
the header?  :-)

Regards,
Marty

****************************************************************************
*********

Martin W. Sachs
IBM T. J. Watson Research Center
P. O. B. 704
Yorktown Hts, NY 10598
914-784-7287;  IBM tie line 863-7287
Notes address:  Martin W Sachs/Watson/IBM
Internet address:  mwsachs @ us.ibm.com
****************************************************************************
*********



David Burdett <david.burdett@commerceone.com> on 08/31/2000 04:55:43 PM

To:   Martin W Sachs/Watson/IBM@IBMUS
cc:   "ebXML Transport (E-mail)" <ebxml-transport@lists.ebxml.org>
Subject:  RE: TRP Error Handling Spec Draft



I think it is best if it goes in the header, since not recognizing the TPA
id might be the error you are trying to report ;)

David

-----Original Message-----
From: mwsachs@us.ibm.com [mailto:mwsachs@us.ibm.com]
Sent: Wednesday, August 30, 2000 8:04 AM
To: David Burdett
Cc: ebXML Transport (E-mail)
Subject: RE: TRP Error Handling Spec Draft


David,

When I got down to the end of my comments, it occurred to me that if the
specification defined the format and content of the error information but
limited itself to saying that the information should be logged such that
both parties could have access to it, that would be a good thing. I think I
was more worried about how to fit the error messages into the protocol,
where they should be directed to, etc., than about the contents of the
messages.

ErrorLogLocn could go in the ebxml header, to define the location to which
a message about an error detected by a recipient should be sent.
Alternatively, it could go in the partner profile and TPA.  I guess in this
case, the ebxml header makes more sense since it isn't an item that
requires agreement.

Regards,
Marty

****************************************************************************

*********

Martin W. Sachs
IBM T. J. Watson Research Center
P. O. B. 704
Yorktown Hts, NY 10598
914-784-7287;  IBM tie line 863-7287
Notes address:  Martin W Sachs/Watson/IBM
Internet address:  mwsachs @ us.ibm.com
****************************************************************************

*********



David Burdett <david.burdett@commerceone.com> on 08/28/2000 05:27:23 PM

To:   "ebXML Transport (E-mail)" <ebxml-transport@lists.ebxml.org>
cc:
Subject:  RE: TRP Error Handling Spec Draft



Marty

We do want to keep it simple, however the S/390 environment where
everything
was under IBM's control is different from the ebXML envronment where the
operating environment will by much more anarchical. So let's look at some
of
the issues ...

1. Development by many different vendors - if a vendor is not told what
errors his software is generating he won't fix them at all or not until
much
later.
2. Used by SME's and the mega-corporation - this means that we need a way
for SME's to easily report their problems and get them fixed.

We actually thought about this when developing IOTP and one of the things
we
included was an "ErrorLogNetLocn" (see below) for an extract from the spec.
The ideas was that you could specify a URL where errors found in the
messages sent by a company could be sent to that company so that could fix
them. In theory, this log location should only occur during testing as all
software as we know is bug free in production ;)

David
==============
Extract from IOTP spoec ...
ErrorLogNetLocn     Optional. This contains the net location that Consumers
should send IOTP Messages that contain Error Blocks with an Error Component
with the Severity attribute set to either:
o HardError,
o Warning but the Consumer decides to not continue with the transaction
o TransientError and the transaction has subsequently timed out.
This attribute:
o must not be present when TradingRole is set to Consumer role,
o must be present when TradingRole is set to Merchant, PaymentHandler or
DeliveryHandler.
The content of this attribute is dependent on the Transport Mechanism see
the Transport Mechanism Supplement.
The ErrorLogNetLocn can be used to send error messages to the software
company or some other Organisation responsible for fixing problems in the
software which sent the incoming message. See section 7.21.1 Error
Processing Guidelines for more details.

-----Original Message-----
From: mwsachs@us.ibm.com [mailto:mwsachs@us.ibm.com]
Sent: Sunday, August 27, 2000 3:40 PM
To: David Burdett
Cc: ebXML Transport (E-mail)
Subject: Re: TRP Error Handling Spec Draft


This proposal is well thought-out and well described.

My concerns mainly relate to the KISS principle.  Is this a level of
complexity and detail that is really needed?  An alternative at the far
other end of the spectrum is to simply log everything and rely on
out-of-band communications for the messaging service instance which
received the message in error to notify the messaging service instance
which sent it.

When I was working with the IBM Poughkeepsie architecture team on the S/390
fiber optic channels, we accumulated a long list of errors which we wanted
reported in a response message.  The I/O engineers then informed us that
they were not going to analyze all this information.  Rather, they would
log the error condition and take the most drastic recovery action (called
connection recovery) whatever the error condition.  The recovery action is
simply to terminate the logical and physical connections between the
channel and I/O device and let software retry. The principle they were
operating on was KISS.  They said that ecovery function is the most
difficult to test and debug.

2.1.2 Types of errors

Line 21 (2nd bullet, 3rd subbullet):  Please add "of a previously sent
message" to the end of the line.

Following line 21:  What about a category of "an error in a document which
is reporting an error"?

2.1.3 When to Generate Error Messages

Line 30 (1st para.):   Please change "message in error" to "received
message".

Line 30 (1st para.):  Please change "a URL to send the message" to "an
address to send the message".  If the communication protocol is other than
HTTP, the address won't be a URL.

NOTE:  The IBM tpaML proposal covers only retries of transport timeout
errors and business-level errors.  Business-level errors are reported to
the sending application using <ExceptionResponse> and a corresponding
action at the other partner which receives the exception response.

NOTE:  It is not clear where the errors covered in the error-handling
proposal should be reported to.  They are conditions presumably caused by
the sending message service instance and detected by the receiving message
service instance.  We will need to define some kind of "catcher" for the
error messages and define what the catcher is supposed to do.

2.2 .1 Communication Protocol Errors

Line 55 (Editor's note): The KISS principle applies here.  I suggest
retrying communication-level errors at the communication level and
reporting all unrecoverable conditions to one place rather than defining a
unique recovery for each communication-level error.  Aside from simplifying
the implementation, it will avoid the need to track the other standards for
additional error codes.  I speculate that the function to which these
conditions are reported will simply log them and process all of them the
same way.

2.2.2.1  Identifying the Error Reporting Location

1st paragraph, line 63:  Please change "a URL" to "a communication
address".  The communication protocol will not necessarily be HTTP.

Line 65, by reference:  The TPAId is always in the ebXML message header

Line 66, by value:  Please replace "the URL" by "the communication
address".

Line 66, by value:  A header error will make the value of such a tag
untrustworthy.  I suggest that we limit ourselves to "by reference" and
"implicitly".

Line 74-76 ("Even if the message in error..."): Determining the error
reporting location is not a problem with either "by reference" or
"implicitly".

2.2.2.2  Error Reporting Location is Identified

Line 80-82 (Editor note): For communication errors, replacing an
acknowledgment message by an error message is OK (example:  HTTP). If the
message is sent at the messaging service level, it is not clear where the
error message should go.  Possibilities are:

   All the way to the application (e.g. the exception response message in
   tpaML).
   Some messaging service management function that we haven't yet
   considered.  I believe that this is the preferable approach for errors
   in the header and envelope.

2.2.2.3  Error Reporting Location not Identified

Line 84-86 (1st para.):  This is reporting the error at the transport
level.

Line 87, editor's note:  Specifying rules to apply to each transport
requires defining the layer of function that invokes the transport
protocol.

Lines 90-91 (If a suitable return address is not identified):  This is my
preferred approach for error processing in general.  If we define a
messaging service management function, then the error information could be
sent to the management function at the sender and logged there, as well as
being logged at the recipient messaging service management function.

2.2.3 Transient Errors

Line 92 (title):  Please change the title to "Recoverable Errors"  and use
the term "Recoverable"  instead of "transient" throughout.  "Recoverable"
means that retry is recommended.  "Transient" means that the error did not
recur, which can only be known after the retry succeeds.

Lines 105-106 ("If the ebXML messaging Services is unable to respond..."):
If the messaging service is unable to respond within the timeout period, it
is probably unable to send the message which says it is unable to respond.

Line 107 (determining the timeout period):  The TPA is one place to specify
the timeouts.

2.3.2  ebXML Error Document

Lines 136-137 (Editor's note, list item 2): Since correcting the errors
will require human intervention, logging the error condition should be
sufficient.  As noted above, the sender needs to be notified of the error
condition.  This notification could be outside the scope of the
specification.  Alternatively, the error message structure defined here
could be used for that purpose as long as it is sent to a management
function at the sender and does not require executing a protocol to
evaluate the error message as part of the exchange of messages between the
parties.

Line 139-40 (list item 4):  I completely agree.

2.3.5 ebXML Error Document Type Definition

Lines 256-258 (Editor's note): Standard practice that I am familiar with is
to terminate the operation on the first error detected and report only that
error.

2.4.2  Non-XML Document ERrors

Lines 330 (MsgTooLarge), 332 (MIMEError), 333 (MimePartMiss), and 336
(MimePartUnx):  These conditions appear to be application-level errors.
These could be reported directly to the sending application using a
mechanism like <ExceptionResponse> as defined in the tpaML proposal.

Regards,
Marty
****************************************************************************


*********

Martin W. Sachs
IBM T. J. Watson Research Center
P. O. B. 704
Yorktown Hts, NY 10598
914-784-7287;  IBM tie line 863-7287
Notes address:  Martin W Sachs/Watson/IBM
Internet address:  mwsachs @ us.ibm.com
****************************************************************************


*********



David Burdett <david.burdett@commerceone.com> on 08/18/2000 08:17:19 PM

To:   "ebXML Transport (E-mail)" <ebxml-transport@lists.ebxml.org>
cc:
Subject:  TRP Error Handling Spec Draft



Folks

I attach some light reading for the weekend. Alternatively called, the TRP
Error Handling draft spec version 01 ;)

David
 <<ebXML TRP Error Handling draft 01.doc>>  <<ebXML TRP Error Handling
draft
01.pdf>>

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